At OOAKsome, Your Satisfaction is Our Priority
We deeply value our customers and strive to ensure your complete satisfaction with every purchase. Please take a moment to review our return policy carefully, designed to align with our commitment to quality and customer care.
Delivery Information
At OOAKsome, we partner with trusted courier services to deliver your gifts with care. While we aim to meet your preferred delivery date, please note that the date is an estimate, and your order may arrive slightly before or after the chosen day. You’ll receive tracking details as soon as your order is dispatched, so you can follow your gift’s journey every step of the way.
Personalized Products
Our personalized products are crafted with your unique preferences in mind, making each item truly one-of-a-kind. As these products are customized specifically for you, they are not eligible for returns. We take great care in creating these special items and, as such, cannot resell them.
Defective or Damaged Items
Quality is at the heart of OOAKsome. If, however, you receive an item that is defective or damaged, we’re here to help. Please contact us within 24 hours of delivery, providing an uncut video of the parcel opening. We’ll work quickly to address the issue, ensuring you receive a replacement or appropriate resolution.
Order Confirmation
As soon as your order is confirmed, we’ll send you a confirmation message with your order number. This is your assurance that your OOAKsome gift is being prepared with care and attention to detail.
Custom Orders
OOAKsome gifts are made to order, crafted with precision and care. We recommend placing your order at least 2-3 days in advance, allowing us time to plan, create a preview, obtain your approval, and execute your vision to perfection.
Your Experience Matters
At OOAKsome, every customer is important to us. If you have any concerns or questions about our return policy or anything else, please don’t hesitate to contact us. We are dedicated to ensuring that your experience with us is as unique and satisfying as the gifts we offer.
Frequently Asked Questions (FAQs) – Returns & Refund Policy
Can I return a personalized item?
Unfortunately, personalized items are non-returnable as they are custom-made to your specifications. We take great care in crafting these unique gifts just for you, so they cannot be resold.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 24 hours of delivery. Make sure to include an uncut video of the parcel opening to support your claim. We will arrange for a replacement or provide a suitable resolution.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. You can use this number to track your order’s progress on our courier partner’s website.
Can I cancel or change my order after it has been placed?
If you need to cancel or make changes to your order, please contact us immediately. We will do our best to accommodate your request, but if the item has already entered production or been shipped, changes may not be possible.
How long does it take to process a return or exchange?
For defective or damaged items, once we receive your claim with the necessary evidence (such as the uncut parcel opening video), we will process your return or exchange within 5-7 business days.
What if my order is delayed?
While we strive to meet estimated delivery dates, delays can sometimes occur due to unforeseen circumstances. If your order is delayed, please contact our customer service team for assistance.
How do I contact customer support regarding a return or refund?
You can reach our customer support team via email at info@ooaksome.com or by calling +91 9910498888. We’re here to help and will respond to your inquiry as quickly as possible.
What happens if I receive the wrong item?
If you receive an incorrect item, please contact us immediately with details of your order and a photo of the item received. We will arrange for the correct item to be sent to you as soon as possible.
Can I return an item if I simply change my mind?
We currently do not offer returns for items where the customer has changed their mind, especially for personalized items. Please ensure that you carefully review your order before finalizing it.
What is your return policy for non-personalized items?
Non-personalized items may be eligible for return within 7 days of delivery, provided they are unused and in their original packaging. Please contact our customer support to initiate the return process. Once we receive and inspect the item, we will process your refund within 7-10 business days. Please note that personalized items and certain other products are non-returnable.